What is

hand question icon

HIES is a consumer protection organisation covering the installation of renewable energy and home energy efficiency products. By respecting, protecting and educating consumers our aim is to transform consumer protection within the home energy market.

How does HIES protect consumers?

All prospective members must endure a rigorous accreditation process before they can join our trusted network of installers. Once approved, they will be subject to annual vetting to ensure they are adhering to our scheme rules and code of practice.

In addition to free deposit protection, free stage payment protection and free insurance backed guarantees, consumers using one of our accredited members can benefit from our robust, Chartered Trading Standards Institute (CTSI) approved alternative dispute resolution service, thus ensuring they are protected at every step of their customer journey.

Our Brand Ambassadors

George Clarke, architect, TV presenter and home improvement champion, continues as a passionate consumer advocate and Brand Ambassador of HIES. Widely known for his recent work on George Clarke’s Amazing Spaces, Amazing Spaces Shed of the Year and Old House New Home, George joined the scheme in 2019 as an ardent supporter of high standards in the home improvement and renewable energy industries and protecting and educating consumers.

Nick Ross, radio & TV presenter, also worked as a Brand Ambassador for over 10 years until his retirement in 2020. He is most notably known for hosting BBC Crimewatch and was heavily involved with BBC Watchdog which focuses on consumer rights. Nick joined us back in 2008 because he believed that our complete protection is not only necessary for consumers, members and the wider industry but also a reflection of what he has always championed.

How did HIES start?

We’ve come a long way since our inception in March 2012 and the timeline below highlights some of our key milestones, including when HIES became a Consumer Code in July 2015 and becoming approved as an Alternative Dispute Resolution Authority by CTSI in August 2018.

HIES timeline from Jan 2010 to March 2019

No. of Installations carried out by HIES Members

(from HIES inception to 30th April 2021)

HIES Annual Reports

The HIES annual reports provide an insight into the activities undertaken by us in the appropriate financial year.  Please click below download.

Annual Report 2015-2016 Annual Report 2015-2016 Annual Report 2017 Annual Report 2018 Annual Report 2019 Annual Report 2020 Annual Report 2021
quotation marks

The proof really is in the pudding with these guys and it’s amazing how quickly they actually resolve disputes.

George Clarke
HIES Ambassador

ADR Report

ADR report 2020 ADR report 2021 ADR report 2022

Consumer Protection

Latest News & Updates

Products Covered